Terms of Service

Faithful Servants provides home care services and a platform to arrange, monitor, and pay for that care. By creating an account or using the platform you agree to these terms.

You are responsible for the accuracy of the information you provide and for keeping your login secure. A single customer account may manage multiple care recipients. Administrator accounts must use two-factor authentication.

Care is delivered under subscription packages (Bronze, Silver, Gold, Platinum, Executive Care). You choose a billing cycle — Monthly, Quarterly (5% discount), Six-Monthly (7.5%), or Annual (10%). Invoices are generated automatically each cycle, and mid-cycle upgrades are prorated on a daily basis.

Package price changes are locked for existing subscribers until their next renewal, with at least 30 days’ advance notice. Upgrades take effect immediately (prorated); downgrades take effect at the next cycle.

Payments are processed through our payment partners. An invoice is marked paid only once a matching payment is confirmed. If a payment is more than 14 days overdue, the account is flagged for review; a 7-day grace period follows during which visits continue normally. Care is never suspended automatically — only after review.

Cancellation takes effect at the end of the current billing cycle; visits continue through the paid period. Pause is available for up to 3 months, during which no visits are scheduled and no invoices are raised; the subscription resumes (or cancels) per your election at pause. You can manage both from the Subscription page in the Family Portal.

A full refund is available if you cancel within 48 hours of your first payment and no visits have been delivered. After 48 hours, a prorated refund applies for the unused, undelivered portion of the cycle. No refund is issued for completed visits. Approved refunds are returned to the original payment method within 7 business days.

We match qualified caregivers based on need, location, and availability, and document every visit. Photographs are only captured with active consent. In an incident, we follow our escalation process and notify the relevant family contact.

Use the platform only for lawful purposes related to arranging and monitoring care. Do not attempt to access records you are not authorised to see, or disrupt the service.

We provide the service with reasonable skill and care. To the extent permitted by law, we are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited under applicable law.

These terms are governed by the laws of Ghana. We may update them; material changes will be notified in-app. Continued use after a change constitutes acceptance. See also our Privacy Policy.

Contact us or email hello@faithfulservants.example.