Frequently asked questions

Create an account, add the person who needs care, and complete a short assessment. We recommend a package, you choose a payment plan, and we assign a matched caregiver.

Every caregiver is qualified, document-verified and credentialed. We match each client on proximity, skills, availability and performance, respecting safe caregiver-to-client ratios.

Yes. The family portal shows visit history, GPS-verified check-ins, structured reports and real-time care updates — designed for diaspora families managing care back home.

Packages are monthly subscriptions. You can pay monthly or save with quarterly, six-month or annual plans. We accept Mobile Money, card and bank transfer.

You can pause for up to three months, or cancel effective at the end of your current billing cycle — visits continue through the period you have paid for.

Upgrades take effect immediately (prorated); downgrades take effect at your next billing cycle. Prices are locked for existing subscribers until renewal.

Care and medical information is encrypted, access is role-controlled, and every change is recorded in an immutable audit trail. Consent is captured digitally and can be withdrawn at any time.